RyanAir at is best :

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Member for

24 years 2 months

Posts: 4,333

From
http://www.unison.ie/irish_independ...&issue_id=12983

STRANDED Ryanair passengers were forced to hire a bus and drive 600 miles
home after their flight was cancelled and they were told that the next
aircraft out of a French airport would be in 10 days.

The 51 holidaymakers, led by a Belgian window cleaner, clubbed together to
rent a vehicle for ?4,000 after the no-frills airline announced their flight
from Carcassonne, France, to Charleroi airport, Brussels, would not
be replaced.

The passengers, mostly Belgians but including five Britons and 15 Germans,
were told upon arriving at the airport last week that their flight to
Charleroi had been cancelled due to bad weather. Their aircraft had been
diverted to nearby Perpignan during a storm and there was no time to
transfer them to that airport before the plane made the return journey,
empty, the company said.

"They abandoned us there as if we were dogs," said Gauthier Renders, the
28-year-old window cleaner from Brussels. "There were children there and
even an old woman with a walking stick. They didn't even give us a glass of
water. At the Ryanair desk they said there were no available flights before
September 15. Everything was fully booked.

"They said that some of us could get home via Gerone in Spain but that was
200 miles away and there were only 15 places available. They also said they
wouldn't pay for us to get there. So I looked for a bus in the Yellow Pages
and we were on the road by 9pm."

The bus company provided two drivers and, after a 16-hour drive, the coach
arrived in Belgium, on Tuesday.

"They don't care about the bad publicity; they know they are a cheap airline
and that people will use them again just because they are cheap. But not me:
my wife and I will never fly Ryanair again," Mr Renders said.

He added: "I collected the names and numbers of the other passengers and as
soon as I got back I phoned my lawyer. I thought we could take them to
court, but he said there was not much point as some people only paid 5 euros
and
the legal fees would be much higher than that."

David Gering, Ryanair's commercial director in Belgium, said: "Ryanair is
the company which cancels the fewest flights in Europe, though we do
occasionally have to due to technical problems or bad weather. In the case
of a cancellation our policy is to reimburse or offer a seat on the next
available flight."

A spokesman for Charleroi airport said: "The subsequent flights were all
fully booked and Ryanair did not want to spend the money sending a
replacement aircraft."

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Original post

Member for

20 years 1 month

Posts: 4,255

And i wonder how much the paid for the flight?? £20-30 maybe??

They know the risk of flying with a loco, when things go wrong, they go wrong badly.

Tho RYR were a bit petty in not flying them back i have to admit!

Member for

24 years 2 months

Posts: 4,333

The customers paid for a service which has not been delivered.
Loco or not it's a rip off....

Member for

20 years 1 month

Posts: 4,255

yeah true

Member for

20 years 10 months

Posts: 9,401

I like Ryanair, I have flown on them with three round trips, and booked another trip to Dublin just last night.

But this situation was completely unaccpetable, I wouldnt care if I had paid £20 or £200 for my flight, you have booked a seat on a flight, and the airline has to get you where you want to go.

It would certianly stop me from ever travelling with Ryanair if this ever happened to me, luckily all my flights have been excellent.

Member for

20 years 10 months

Posts: 1,089

I wouldnt care if I had paid £20 or £200 for my flight, you have booked a seat on a flight, and the airline has to get you where you want to go.

Not true I'm afraid. The likes of Ryanair clearly state in their conditions of carriage that in the event of a cancellation (or delay for that matter) all they will offer is a refund.

If you want to use that to buy another ticket then it will be when a seat is available at the price it is available for. Even if that is 6 weeks later at 10 times the original ticket price.

Other than that you are on your own. No food, no drink, no transport, no accomodation, no help!

You pays your money, you takes your chances.

1L.

Member for

20 years 10 months

Posts: 9,401

That's actually quite shocking, glad that everything has gone to plan when I have flown with them thus far!